Cake Decorating Tools

How do I cancel an order on HOMEESSENTIALS?

If unfortunately, you have to cancel an order, please do so within 24 hours of placing the order. 

Return Policy

Our Return policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. In case you receive a Broken Product, then kindly e-mail ( customer.homeessentials@gmail.com ) us the Images of the Broken Product you have received and the Image of your invoice bill within 24 Hours of receiving the product. Otherwise, We are sorry to inform you that we will not be able to provide Exchange/Replacement for the Broken Product.

• Must include a valid original purchase order number from HOMEESSENTIALS  purchases made outside of HOMEESSENTIALS must contact their seller for returns.
• All returned products should be in the original packaging without any missing or damaged parts.
• If the product is used or has scratches, the same cannot be accepted for return
• Return shipping will be at the buyer’s cost.
• Shipping and Handling fees are non-refundable for both ways.
• Refund processes could take up to 7-10 working days after the item is received.
• We recommend adding a tracking number or delivery confirmation with your shipment to ensure your return is received
• If you are not satisfied with the product quality then you can only exchange your product with another product of the same price. We don't have a refund policy in this case as our products are tested by our Quality Assurance team

Email: customer.homeessentials@gmail.com

Exchange 

The refund policy is applicable in case the replacement of a damaged product is not available.

In case of refund, 20% Handling charges will be deducted from the order amount if a pick up is arranged.

In case of online paid orders, customers' bank account details would be required and the refund would be credited within 7-10 working days from the date we receive the product. Alternatively, refunds can also be done via PayTM and Google Pay.